Return a product
For complete, unused and undamaged products you want to return after delivery.
Returns & Warranty
Choose the route that matches your situation. Contact us before sending a product back so we can review the request and provide the correct instructions.
Contact usWhat do you need help with?
Starting with the correct request type helps prevent delays and unnecessary shipping.
Start a return request
Warranty question
For a possible manufacturing defect that requires technical review and supporting information.
Damaged delivery
For visible damage to the parcel, packaging or product during transport.
How to request a return
Products can usually be returned within 14 days after delivery when the applicable requirements are met.
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Contact us first
Send your order number, product name, return reason and current product condition.
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Wait for instructions
Do not ship the product until the return request and correct next step are confirmed.
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Pack carefully
Use the original packaging where possible and include all supplied parts and accessories.
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Inspection & outcome
After receipt and inspection, we confirm the applicable refund, replacement or follow-up.
Return and warranty details
Open the topic relevant to your request before contacting us or preparing a shipment.
Return requests should generally be made within 14 days after delivery. Products should be complete, unused, undamaged, suitable for resale and in their original packaging. Contact us before returning anything.
Return shipping costs are normally the customer's responsibility unless otherwise agreed or required by applicable law. Original shipping costs may not be refundable depending on the situation and applicable rules.
Warranty generally concerns manufacturing defects and depends on the product. Review may require photos, test results, logs or supplier assessment.
Incorrect wiring, reverse polarity, crashes, water damage, overheating, misuse, unauthorized modifications, soldering mistakes, incorrect installation and normal wear are not covered as standard warranty issues.
Include the order number, proof of purchase, issue description, photos of the product and setup, wiring details, firmware version, logs and error messages where relevant.
Keep the complete packaging and contact us promptly. Include the order number and photos of the outside packaging, inside packaging and damaged product.
After a returned product is received and inspected, we confirm whether a refund applies. Approved refunds are normally processed through the original payment method; provider processing times can vary.
Do not send products back without confirmation
Unannounced returns can be delayed, sent to the wrong address or arrive without the information needed for assessment.
Contact us before returning