Returns

For products you want to send back after receiving your order.

Products can usually be returned within 14 days after delivery if they are complete, unused, undamaged and in their original packaging. Please contact us before returning a product so we can review your request and provide instructions.

  • Return requests should be made within 14 days after delivery.
  • Products must be complete and in original packaging.
  • Products should be unused, undamaged and suitable for resale.
  • Return shipping costs are normally the customer's responsibility, unless otherwise agreed or required by applicable law.
  • Original shipping costs may not be refundable, depending on the situation and applicable rules.

How to request a return

Contact us first so your return can be handled correctly.

  1. Contact Aeroboticshop with your return request.
  2. Include your order number, product name and reason for return.
  3. Wait for confirmation and return instructions before shipping the product back.
  4. Pack the product carefully in its original packaging.
  5. Send the package using a suitable shipping method with tracking.
  6. After inspection, we will confirm the next step and process any applicable refund.
Request a return

What to include in a return request

Complete information helps us process your request faster.

  • Order number
  • Product name
  • Reason for return
  • Whether the product has been opened or used
  • Photos of the product and packaging if relevant
  • Your name and email address

Warranty

Warranty covers product defects, not damage caused by incorrect use or installation.

Warranty coverage depends on the product and generally applies to manufacturing defects. Drone electronics and UAV components must be installed and used correctly. Damage caused by incorrect wiring, reverse polarity, crashes, water damage, overheating, misuse, unauthorized modifications, soldering mistakes, incorrect installation or normal wear is not covered as a standard warranty issue.

If you believe a product is faulty, contact us with detailed information so we can review the issue. In some cases, additional testing, photos, logs or supplier assessment may be required.

How to submit a warranty claim

Send clear information so the issue can be reviewed properly.

  1. Contact us before sending the product back.
  2. Include your order number and proof of purchase.
  3. Describe the issue clearly.
  4. Add photos of the product, connectors, wiring and setup where relevant.
  5. Include firmware/software version, logs or error messages if applicable.
  6. Wait for our response with the next steps.
Submit a warranty question

Damaged delivery

If your order arrives damaged, contact us as soon as possible.

If your package or product arrives damaged, keep the packaging and contact us quickly. Carrier claims may require photos of the outside packaging, inside packaging and damaged product.

Include:

  • Order number
  • Photos of the outside packaging
  • Photos of the inside packaging
  • Photos of the damaged product
  • A short description of the damage

Ordering & Delivery

Refunds

Refunds are reviewed after the returned product has been received and inspected.

After receiving and inspecting a returned product, we will confirm whether a refund applies. Approved refunds are usually processed using the original payment method. Processing times may vary depending on the payment provider.

Before sending anything back

Please wait for confirmation before returning a product.

Do not send products back without contacting us first. This prevents delays, incorrect return addresses or missing information. Returns or warranty shipments that arrive without prior communication may take longer to process.

Contact us