FAQ
At Aeroboticshop, we understand that you may have questions regarding our products, ordering process, and services. This FAQ section is designed to provide clear and comprehensive answers to the most frequently asked questions from our customers. Whether you need assistance with your purchase, seek information about our product range, or want to understand our policies better, you'll find the relevant information here. If your question is not addressed, please feel free to contact our customer service team for further assistance.
Ordering
Find answers about placing an order, changing an order, email requests and order confirmations.
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How do I place an order?
Browse the store, open the product you need, add it to your cart and continue to checkout. After completing checkout, you will receive an order confirmation by email.
Can I order by email?
Yes. For B2B orders, larger quantities or quote requests, you can contact us by email. Please include the product names, quantities, delivery country and company details if applicable.
Can I change my order after placing it?
Contact us as soon as possible. If your order has not yet been processed or shipped, we will check what can still be changed. Once an order has shipped, changes may no longer be possible.
I did not receive an order confirmation. What should I do?
First check your spam or promotions folder. If you still cannot find the confirmation, contact us with the email address used during checkout so we can check your order.
What are the shipping costs for my order?
Shipping costs depend on the carrier you choose:
- PostNL: flat rate of €10
- DHL Express: the rate is calculated during checkout
Payment
Learn which payment options are available, how secure checkout works and what to do if you need invoice or quote support.
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Which payment methods do you accept?
Aeroboticshop accepts secure online payment methods shown during checkout, including common card and local payment options. Available methods may depend on your country and order details.
Is payment secure?
Yes. Payments are processed through secure checkout and trusted payment providers. Aeroboticshop does not store your full payment card details.
Can I receive an invoice?
Yes. Order and payment information is provided after checkout. For B2B or company orders, contact us if you need specific invoice details added before ordering.
Can I request a quote for a larger order?
Yes. For larger quantities, recurring supply or B2B requests, contact us with the products and quantities you need.
Delivery
Information about dispatch times, shipping carriers, international delivery, tracking and damaged shipments.
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When will my order be shipped?
We aim to dispatch in-stock products as quickly as possible. Processing usually takes up to 2 business days, depending on product availability and order volume.
Which carriers do you use?
Aeroboticshop ships with carriers such as PostNL and DHL Express. Available shipping options and rates are shown during checkout.
Do you ship internationally?
Yes. We ship to multiple countries. Available delivery options, shipping costs and estimated delivery times are shown during checkout.
How can I track my order?
When your order has shipped, you will receive tracking information by email if tracking is available for the selected shipping method.
My order arrived damaged. What should I do?
Contact us as soon as possible. Include your order number, photos of the packaging, photos of the damaged product and a short description of the issue.
Product Support
Get help with product questions, compatibility checks, setup guidance and troubleshooting for products purchased from Aeroboticshop.
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Can you help me choose the right product?
Yes. We can help with product questions and compatibility checks before you order. Please tell us what drone system, autopilot, carrier board or application you are working with.
Do you provide technical support?
We provide product support for items purchased from Aeroboticshop. This can include basic setup guidance, product questions, compatibility checks and troubleshooting for product-related issues.
What should I include in a support request?
Please include your order number, product name, a clear description of the issue, photos of the product or wiring, and any relevant firmware/software version or error message.
Do you support ArduPilot or PX4 setup questions?
We can help with product-related questions, but detailed software configuration, tuning, custom integration or development may fall outside standard product support. For software-specific setup, use the official ArduPilot, CubePilot or PX4 documentation.
Returns and warranty
Quick answers about returns, return shipping, warranty coverage and how to submit a warranty claim.
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Can I return a product?
Products can usually be returned within 14 days if they are complete, unused, undamaged and in the original packaging. Contact us before sending anything back so we can review your request.
Who pays for return shipping?
Return shipping costs are normally the customer’s responsibility, unless otherwise agreed or required by applicable law.
How do I request a return?
Contact us with your order number, the product you want to return and the reason for the return. We will review your request and provide the next steps.
What is covered by warranty?
Warranty coverage depends on the product and generally covers manufacturing defects. It does not cover damage caused by incorrect wiring, crashes, water damage, misuse, unauthorized modifications or normal wear.
How do I submit a warranty claim?
Contact us with your order number, proof of purchase, photos or test results, and a clear description of the issue. We may ask for additional information before the claim can be assessed.
B2B and larger orders
For companies, integrators, universities and UAV teams that need larger quantities, quote requests or recurring supply.
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Do you support B2B orders?
Yes. Aeroboticshop supports businesses, system integrators, universities, drone service providers and technical teams that need professional drone components.
Can I request bulk pricing?
Yes. For larger quantities, contact us with the product names, quantities, delivery country and required timing. We will review availability and quote options where possible.
Can you help with recurring supply?
Yes. If your team regularly needs CubePilot, HereLink, RTK GNSS, power-management or other UAV components, contact us to discuss recurring supply options.
Still need help?
If you cannot find the answer you need, contact Aeroboticshop with your question. Include your order number or product details where relevant so we can respond more efficiently.
