Orders & delivery
Ordering, shipping costs, tracking and international delivery.
Frequently Asked Questions
Find practical answers about ordering, payment, delivery, product support, returns, warranty and B2B purchasing.
Contact customer supportGo directly to a support topic
Use these routes when you need detailed instructions rather than a quick answer.
View ordering & delivery
Payment
Available methods, payment confirmation and checkout issues.
Product support
Compatibility, setup, troubleshooting and technical resources.
Returns & warranty
Return eligibility, warranty questions and damaged deliveries.
Ordering
Common questions before and after placing an order.
Add the required products to your cart and continue through checkout. Check product variants, quantities, billing details and delivery information before completing payment.
Use the order confirmation and tracking information sent by email. Contact us with your order number if the status remains unclear.
Contact us as soon as possible with the order number. Changes are not always possible after processing or dispatch has started.
Selected products can often be discussed as a backorder or planned procurement request. Contact us with the SKU and required quantity.
Payment & delivery
Checkout, payment confirmation, shipping and international orders.
Checkout can offer PayPal, iDEAL, major payment cards, Bancontact, KBC/CBC and other market-dependent options. The available methods are shown during checkout.
Check spam or promotions folders first. If it is still missing, contact us with the email address used during checkout.
Delivery depends on stock status, destination and carrier. In-stock products are prepared as quickly as possible; an estimate is shown when available.
Aeroboticshop supplies customers in the Netherlands and other supported markets. Delivery availability, costs, taxes and duties depend on the destination.
Product support, returns & warranty
Technical questions and after-sales requests.
Yes. Include the products, intended platform, required functionality and relevant technical constraints so we can review the question.
Include the order number, product and SKU, system configuration, firmware, photos, wiring details, logs and a clear description of the issue.
Contact us before shipping anything back. Include your order number, product name, return reason and product condition.
Damage from incorrect wiring, reverse polarity, crashes, water, overheating, misuse, unauthorized modifications, soldering errors and normal wear is not normally covered.
Yes. Provide product SKUs, quantities, delivery country and any required project or delivery date.
Eligible EU business customers can validate a VAT ID in the cart. Final VAT treatment depends on the billing country and is confirmed during checkout.
Contact us with the parts, quantities and expected schedule so availability and supply options can be reviewed.
Still need help?
Send the relevant order, product or project details and our team will help identify the right next step.
Contact us