Before purchase
Ask about component selection, product differences and compatibility with your intended UAV platform.
Product Support
Get practical help with product selection, compatibility, setup and troubleshooting for UAV components purchased from Aeroboticshop.
Send a support requestHow we can help
Select the route that matches the stage of your project.
Browse UAV components
After purchase
Get basic setup and product-related troubleshooting support for items purchased from Aeroboticshop.
Faulty or damaged product
Prepare your order details, photos, wiring information and test results before starting a warranty question.
We understand how flight controllers, power systems, positioning modules and communication hardware interact. This hands-on experience helps us assess compatibility, integration questions and unexpected system behaviour more effectively.
Request product supportWhat to include in your support request
Share the details below so we can understand the complete technical context and reduce unnecessary follow-up questions.
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Product and order details
Include the product name, SKU and your Aeroboticshop order number where applicable.
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Connected hardware and firmware
List the autopilot, carrier board, firmware version and other relevant connected components.
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Wiring and observed behaviour
Add clear photos, wiring information, logs, error messages and a precise description of what happens.
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Tests already performed
Tell us which checks or troubleshooting steps you have already completed and what the results were.
Official technical resources
Firmware, configuration and advanced integration questions are often best answered by the relevant project documentation.
ArduPilot documentation
Configuration, supported flight controllers, parameters and troubleshooting for ArduPilot-based vehicles.
CubePilot documentation
Official guidance for Cube autopilots, carrier boards, Here navigation modules and related hardware.
PX4 documentation
Setup and configuration guidance for PX4-based UAV systems and supported autopilot hardware.
Support scope and expectations
Review these points before submitting a technical request.
Product advice, compatibility questions, basic setup guidance, product-related troubleshooting and return or warranty guidance for items purchased from Aeroboticshop.
Advanced system design, custom software development, complete vehicle integration, flight tuning and troubleshooting of third-party products may require specialist engineering work.
Warranty does not normally cover damage caused by incorrect wiring, reverse polarity, crashes, water, overheating, misuse, unauthorized modifications, soldering mistakes or normal wear.
Need help with a product?
Send the relevant order and technical details so we can help identify the appropriate next step.
Contact Product Support