How we can help

Aeroboticshop supports customers with product questions before and after purchase. We can help you understand product compatibility, choose suitable components, identify missing information and troubleshoot issues related to products bought from our store.

  • Product advice before ordering
  • Compatibility questions for CubePilot, HereLink, GPS, GNSS and power components
  • Basic setup guidance for products purchased from Aeroboticshop
  • Troubleshooting support for product-related issues
  • Warranty and return guidance when a product may be faulty

What to include in your support request

The more detail you provide, the faster we can help. When contacting us for product support, please include the information below where relevant.

  • Your order number
  • The product name
  • A clear description of the issue or question
  • Photos of the product, wiring, connectors or installation
  • The autopilot, carrier board or drone platform you are using
  • Firmware/software version if relevant
  • Any error messages, logs or unusual behaviour

Send a support request

Useful technical resources

Many setup and configuration questions are best answered by the official documentation from the hardware or software project. These resources can help with installation, firmware setup and configuration.

ArduPilot logo - Aeroboticshop.com

ArduPilot provides extensive documentation for autonomous vehicles, supported flight controllers, setup steps, parameters and troubleshooting. Use it for ArduPilot configuration and firmware-related guidance.

Visit ArduPilot documentation

CubePilot documentation covers Cube autopilots, carrier boards, Here GPS modules and related hardware. Use it for product-specific setup information and official CubePilot guidance.

Visit CubePilot documentation

PX4 documentation provides setup and configuration guidance for PX4-based drone systems, supported hardware and autopilot software workflows.

Visit PX4 documentation

Support scope

We are happy to help with products purchased from Aeroboticshop. Please note that advanced system design, custom software development, full vehicle integration, flight tuning and third-party product troubleshooting may fall outside standard product support. If your request requires specialist engineering work, we will let you know what is possible.

Warranty or faulty product?

If you believe a product is faulty, contact us with your order number, a clear description of the issue and photos or test results where possible. Warranty coverage depends on the product and does not cover damage caused by incorrect wiring, crashes, water damage, misuse, unauthorized modifications or normal wear.

View Returns & Warranty

Need help with a product?

Send us the details of your question and we will help you find the right next step.

Contact Product Support