FAQ

At Aeroboticshop, we understand that you may have questions regarding our products, ordering process, and services. This FAQ section is designed to provide clear and comprehensive answers to the most frequently asked questions from our customers. Whether you need assistance with your purchase, seek information about our product range, or want to understand our policies better, you'll find the relevant information here. If your question is not addressed, please feel free to contact our customer service team for further assistance.

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How can I place an order on your website?

  1. Visit Aeroboticshop.
  2. Browse the product categories or use the search bar to find your desired drone parts.
  3. Click “Add to cart” for the items you wish to purchase.
  4. Once you’ve added all items, click the cart icon at the top right to review your selections.
  5. Click “Proceed to checkout.”
  6. Fill in your shipping and payment information.
  7. Confirm your order and complete the payment process.

For detailed assistance, please contact support@aeroboticshop.com or fill out the contact form on our website.

What payment methods do you accept?

We accept a variety of payment methods for your convenience. These include iDEAL, Mastercard, Visa, American Express, PayPal, Bancontact, Giropay, and KBC/CBC.

Can I place an order by phone or email as well?

You can place an order via email. Please email us at info@aeroboticshop.com or use the contact form on our website. In your message, please specify the products you wish to order and the quantities for each item.

How can I enter a discount code during checkout?

  1. Proceed to checkout with your selected items.
  2. During the checkout process, look for the field labeled “Discount Code” or “Promo Code.”
  3. Enter your discount code in this field.
  4. Click “Apply” to update your order total with the discount.

If you encounter any issues, please contact support@aeroboticshop.com or fill out the contact form on our website.

What are the shipping costs for my order?

Shipping costs depend on the carrier you choose:

  • PostNL: flat rate of €10
  • DHL Express: the rate is calculated during checkout

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How long does it take for my order to be shipped?

We aim to ship your order within 2 business days. Shipping times vary by carrier:

  • PostNL: up to 7 days (international)
  • DHL Express: 1-3 business days (international)
  • National orders: delivery within 24 hours

Can I change the shipping method after placing my order?

Please contact us at info@aeroboticshop.com or fill out the contact form on our website and include your order number. We will respond to you as soon as possible.

What are the shipping methods?

We offer two shipping methods:

  • DHL Express
  • PostNL

How can I track the status of my order?

After shipping, you will receive an email with a tracking link. If you didn’t receive this, please contact us at support@aeroboticshop.com with your order number.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at support@aeroboticshop.com with your order number and a description of the damage. If possible, include photos of the damaged items. We will assist you in resolving the issue as quickly as possible.

Do you also ship internationally?

Yes, we ship internationally. You can choose between DHL Express and PostNL for international deliveries.

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What is the return policy of your online store?

Products may be returned within 14 days for a full refund. Shipping costs are non-refundable, and the return shipping is at the customer’s expense.

How much time do I have to return a product?

You have 14 days to return a product for a full refund.

How can I request a return shipment?

  1. Email us at support@aeroboticshop.com with your order number and the items to be returned.
  2. Upon approval, return complete, undamaged products in their original packaging to the provided address.
  3. We will inspect the returned items and refund the payment via the original payment method.
  4. Allow several days for refund processing; iDEAL payments are usually processed the same day.

What are the conditions for the warranty on products?

Our products come with a warranty that covers manufacturing defects. The warranty period varies by product, so please refer to the product’s specific warranty information. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. To claim a warranty, provide proof of purchase and a detailed description of the issue. Contact support@aeroboticshop.com for further assistance.

Do I have to pay for the return shipment?

Yes, the return shipping costs are the responsibility of the customer. You will need to cover the cost of sending the items back to us.