Return policy

We strive to ensure your satisfaction with every purchase. If you need to return a product, you can do so within 14 days for a full refund. Please note that original shipping costs are non-refundable, and return shipping costs are the customer’s responsibility.

Timeframe for returns

You have 14 days from the date of delivery to return a product for a refund.

How to request a return

  1. Email pequest: contact us at with your order number and the items you wish to return.
  2. Approval process: once your return is approved, send the complete and undamaged products in their original packaging to the address provided.
  3. Inspection and refund: we will inspect the returned items and process your refund using the original payment method. Please allow a few days for processing; iDEAL payments are usually processed the same day.

Required information for returns

When sending a return request, please include:

  • Order number
  • Items to be returned
  • Reason for return
  • Contact information (name, email, phone)

Return shipping costs

Return shipping costs are the customer’s responsibility. You will need to cover the cost of sending items back to us.


We stand behind the quality of our products with a warranty against manufacturing defects. The warranty period varies by product, so please refer to the specific warranty information included with your product. This warranty does not cover misuse, accidents, or unauthorized repairs.

Warranty claim process

To file a warranty claim, please provide:

  • Proof of purchase
  • A detailed description of the issue

Contact our support team at for assistance with warranty claims.