Frequently Asked Questions (FAQ)

Ordering and payment

  1. Visit Aeroboticshop.
  2. Browse the product categories or use the search bar to find your desired drone parts.
  3. Click “Add to cart” for the items you wish to purchase.
  4. Once you’ve added all items, click the cart icon at the top right to review your selections.
  5. Click “Proceed to checkout.”
  6. Fill in your shipping and payment information.
  7. Confirm your order and complete the payment process.

For detailed assistance, please contact support@aeroboticshop.com or fill out the contact form on our website. We will respond to you as soon as possible.

We accept a variety of payment methods for your convenience. These include iDEAL, credit card, PayPal, Apple Pay, and Bancontact.

Yes, you can place an order via email. Please email us at info@aeroboticshop.com or use the contact form on our website. In your message, please specify the products you wish to order and the quantities for each item.

  1. Proceed to checkout with your selected items.
  2. During the checkout process, look for the field labeled “Discount Code” or “Promo Code.”
  3. Enter your discount code in this field.
  4. Click “Apply” to update your order total with the discount.

If you encounter any issues, please contact support@aeroboticshop.com or fill out the contact form on our website. We will respond to you as soon as possible.

Shipping costs depend on the carrier you choose:

  • PostNL: flat rate of €10
  • DHL Express: the rate is calculated during checkout

Shipping and delivery

We aim to ship your order within 2 business days. Shipping times vary by carrier:

  • PostNL: up to 7 days (international)
  • DHL Express: 1-3 business days (international)
  • National orders: delivery within 24 hours

Please contact us at info@aeroboticshop.com or fill out the contact form on our website and include your order number. We will respond to you as soon as possible.

We offer two shipping methods:

  • DHL Express
  • PostNL

After shipping, you will receive an email with a tracking link. If you didn’t receive this, please contact us at support@aeroboticshop.com with your order number.

If your order arrives damaged, please contact us immediately at support@aeroboticshop.com with your order number and a description of the damage. If possible, include photos of the damaged items. We will assist you in resolving the issue as quickly as possible.

Yes, we deliver internationally. You can choose between DHL Express and PostNL (local carrier) for international deliveries.

Returns and warranty

Products may be returned within 14 days for a full refund. Shipping costs are non-refundable, and the return shipping is at the customer’s expense.

You have 14 days to return a product for a full refund.

  1. Email us at support@aeroboticshop.com with your order number and the items to be returned.
  2. Upon approval, return complete, undamaged products in their original packaging to the provided address.
  3. We will inspect the returned items and refund the payment via the original payment method.
  4. Allow several days for refund processing; iDEAL payments are usually processed the same day.

Please include the following information on the return form:

  • Order number
  • List of items to be returned
  • Reason for return
  • Contact information (name, email, phone number)

Our products come with a warranty that covers manufacturing defects. The warranty period varies by product, so please refer to the product’s specific warranty information. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. To claim a warranty, provide proof of purchase and a detailed description of the issue. Contact support@aeroboticshop.com for further assistance

Yes, the return shipping costs are the responsibility of the customer. You will need to cover the cost of sending the items back to us.