Returns & Warranty
At Aeroboticshop, we prioritize your satisfaction. If you are not completely happy with your purchase, we offer a straightforward returns process. Please review the information below for details on returns and warranties, and don’t hesitate to contact us if you need further assistance. We are here to help.
Return policy
We strive to ensure your satisfaction with every purchase. If you need to return a product, you can do so within 14 days for a full refund. Please note that original shipping costs are non-refundable, and return shipping costs are the customer’s responsibility.
Timeframe for returns
You have 14 days from the date of delivery to return a product for a refund.
How to request a return
- Email pequest: contact us at info@aeroboticshop.com with your order number and the items you wish to return.
- Approval process: once your return is approved, send the complete and undamaged products in their original packaging to the address provided.
- Inspection and refund: we will inspect the returned items and process your refund using the original payment method. Please allow a few days for processing; iDEAL payments are usually processed the same day.
Required information for returns
When sending a return request, please include:
- Order number
- Items to be returned
- Reason for return
- Contact information (name, email, phone)
Return shipping costs
Return shipping costs are the customer’s responsibility. You will need to cover the cost of sending items back to us.
Warranty
We stand behind the quality of our products with a warranty against manufacturing defects. The warranty period varies by product, so please refer to the specific warranty information included with your product. This warranty does not cover misuse, accidents, or unauthorized repairs.
Warranty claim process
To file a warranty claim, please provide:
- Proof of purchase
- A detailed description of the issue
Contact our support team at support@aeroboticshop.com for assistance with warranty claims.